Terms of Service
Effective Date: September 13, 2026
Welcome to Merchere. These Terms of Service govern your use of the Merchere website at merchere.com and your purchase of products from our store.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.
1. About Merchere
Merchere is an independent online apparel store based in Sargodha, Pakistan.
We design and offer fan-inspired T-shirts, shirts, hoodies, and other apparel for customers worldwide.
Merchere is operated by a team and is independently operated from the artists, personalities, brands, and other entities referenced on our website unless an affiliation is explicitly stated.
2. Fan-Inspired Products and Third-Party Names
Merchere creates and sells fan-inspired apparel based on different interests, personalities, artists, and fan communities.
Unless explicitly stated otherwise, Merchere is not affiliated with, endorsed by, sponsored by, or officially connected with the artists, personalities, brands, or other third parties referenced on our website.
References to third-party names, personalities, trademarks, or other intellectual property are used to identify the subject or inspiration associated with a particular fan-inspired product.
All third-party trademarks, names, logos, and other intellectual property remain the property of their respective owners.
Nothing on this website is intended to represent or imply an official partnership, endorsement, sponsorship, or authorization unless we expressly state otherwise.
3. Our Website
You may use our website for lawful purposes and in accordance with these Terms.
You must not:
- Use the website for unlawful or fraudulent purposes
- Attempt to gain unauthorized access to our website, systems, or accounts
- Interfere with the operation or security of the website
- Upload or transmit malicious software or harmful code
- Attempt to obtain another customer’s personal information
- Use automated systems to interfere with the normal operation of the website
- Misrepresent your identity or information when placing an order
We may restrict or suspend access to the website where reasonably necessary to protect our website, customers, or business.
4. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and other product information displayed on our website are accurate.
However, colors and appearance may vary depending on your device or screen settings.
Product availability may change from time to time. We reserve the right to discontinue a product or modify product information when necessary.
If an obvious error appears in a product description, price, or other important product information, we may contact you to correct the error or cancel the affected order and provide an appropriate refund where applicable.
5. Product Prices
Product prices are displayed in US dollars (USD) unless otherwise stated.
Prices may change from time to time. Any price change will not affect an order that has already been successfully placed and accepted, except where an obvious pricing or listing error has occurred.
Shipping charges are displayed according to our Shipping Policy.
Our current standard shipping rates are:
- Orders of $15 or more: Free standard shipping
- Orders below $15: $5 standard shipping
Additional customs duties, import taxes, VAT, or other charges imposed by the destination country may apply to international orders and are the customer’s responsibility.
6. Orders and Payments
When placing an order, you agree to provide accurate and complete billing, shipping, and contact information.
An order is not considered complete until payment has been successfully processed and the order has been accepted by Merchere.
We reserve the right to cancel or refuse an order where reasonably necessary, including in circumstances involving:
- Suspected fraudulent or unauthorized activity
- Incorrect pricing or product information
- Product availability issues
- Incomplete or inaccurate customer information
- Other circumstances that prevent us from properly fulfilling the order
If we cancel an order after payment has been received, we will provide an appropriate refund for the amount paid for the cancelled order.
7. Shipping and Delivery
Merchere ships products worldwide from Pakistan.
Orders are generally processed within 1–2 business days after successful payment.
Estimated delivery times after dispatch are:
- United States: approximately 5–10 business days
- Other international destinations: approximately 6–15 business days
Delivery times are estimates and are not guaranteed. Delays may occur because of customs processing, carrier delays, weather, holidays, or other circumstances outside our reasonable control.
All shipped orders include tracking information where available.
For complete information about shipping, please refer to our Shipping Policy.
8. Customs and Import Charges
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or standard shipping fee unless explicitly stated otherwise.
Merchere does not control the customs policies or charges of individual countries.
9. Returns and Refunds
Eligible products may be returned within 14 days of delivery, subject to the conditions in our Refund & Return Policy.
Returns must meet the eligibility requirements described in that policy.
If you receive a damaged, defective, or incorrect item, please contact us so that we can investigate and provide an appropriate resolution.
For complete information about returns, refunds, exchanges, and cancellations, please review our Refund & Return Policy.
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before the order enters processing or is shipped.
Once an order has entered processing or has been shipped, cancellation may no longer be possible. In that situation, the applicable return procedure may apply.
11. Intellectual Property
The original content created by Merchere for this website, including original text, website graphics, designs, photographs, logos, and other materials owned by Merchere, may not be copied, reproduced, modified, distributed, or used commercially without our written permission.
Third-party names, trademarks, logos, artwork, and other intellectual property remain the property of their respective owners.
Nothing in these Terms grants you ownership or rights to third-party intellectual property.
If you believe that material appearing on our website infringes your intellectual property rights, please contact us at:
Please provide sufficient information for us to understand and investigate your concern.
12. Website Availability
We work to keep our website available and functional, but we cannot guarantee that the website will always be available, uninterrupted, or free from technical errors.
We may temporarily suspend or restrict access to the website when necessary for maintenance, security, updates, or other operational reasons.
13. Third-Party Services and Links
Our website may use third-party services that help us process payments, provide shipping services, operate the website, analyze website usage, or provide other functionality.
Our website may also contain links to third-party websites.
Merchere is not responsible for the content, availability, policies, or practices of third-party websites or services that are outside our control.
14. Limitation of Liability
To the extent permitted by applicable law, Merchere will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.
15. Changes to These Terms
We may update these Terms of Service from time to time.
When we make changes, we will update the effective date displayed at the top of this page. The updated Terms will apply from the date they are published on our website.
We encourage customers to review these Terms periodically.
16. Contact Us
If you have questions about these Terms of Service, your order, or our products, please contact us:
Merchere
Email: inquiry@merchere.com
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM PKT
Response Time: Within 1 business day
Location: Sargodha, Pakistan