Return & Refund Policy
Effective Date: September 3, 2026
At Merchere, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your order, subject to the conditions below.
Returns & Exchanges
You may request a return or exchange within 14 days of delivery.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Not show any signs of damage, washing, alteration, or wear
- Be returned with any original packaging, tags, or accessories where applicable
We recommend checking your order as soon as you receive it and contacting us promptly if there is an issue.
Reasons for Return
We accept returns for eligible items within the 14-day return period, including if you have changed your mind or the item is not suitable for you, provided the item meets our return conditions.
If an item has been used, worn, damaged, altered, or otherwise returned in a condition that prevents it from being resold, we may not be able to accept the return.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the problem
- Clear photographs showing the issue
- Photographs of the item and packaging where relevant
After reviewing the issue, we may offer a replacement, exchange, refund, or another appropriate resolution.
For items that are confirmed to be faulty or incorrectly supplied, Merchere will cover the reasonable return shipping cost and the original shipping charge will also be eligible for a refund.
How to Request a Return
To start a return, contact us at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Any relevant photographs, if applicable
Please do not send an item back before contacting us. We will provide the return instructions and return address where required.
Returns sent without prior approval may not be accepted.
Return Shipping
For standard returns, the customer is responsible for the cost of returning the item to us.
If the return is because you received a damaged, defective, or incorrect item, Merchere will cover the reasonable return shipping cost.
We recommend using a tracked shipping service when returning an item, as Merchere cannot be responsible for returns that are lost in transit before reaching us.
Refunds
Once your returned item has been received and inspected, we will let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method unless you have selected another available resolution, such as an exchange or store credit.
For standard returns, the original shipping charge is not refundable.
For approved returns involving a faulty, defective, damaged, or incorrect item, the original shipping charge may also be refunded.
Please allow 5–10 business days for an approved refund to appear in your account, depending on your payment provider or bank.
Exchanges
If you would prefer to exchange an eligible item rather than receive a refund, please mention this when contacting us.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit instead.
The replacement item must meet the same return conditions described above.
Store Credit
Where applicable, you may choose store credit instead of a refund.
Store credit can be used toward a future purchase from Merchere and will be issued after the return has been approved and processed.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or dispatched. Once an order has entered processing or has been shipped, cancellation may no longer be possible and the standard return procedure may apply.
Items That Cannot Be Returned
At this time, we do not have specific product categories excluded from our standard return policy. However, an item must still meet the return conditions described above, including being unused and unworn.
Any applicable legal exceptions or consumer rights will continue to apply.
International Returns
Merchere serves customers in the United States, United Kingdom, and European Union.
For international returns, customers are responsible for return shipping costs for standard returns unless the item is confirmed to be faulty, damaged, or incorrectly supplied.
Any customs duties, taxes, or other charges associated with an international return should be considered by the customer before sending the item back, unless the return is due to an error on our part.
Consumer Rights
This return policy does not limit any mandatory rights you may have under applicable consumer protection laws.
If you are located in a jurisdiction where consumer law provides additional rights regarding returns, refunds, defective products, or cancellation periods, those rights will continue to apply.
Need Help?
If you have any questions about a return, refund, or exchange, please contact us:
Email: besuperior1234@gmail.com
Our team will review your request and help you with the next steps.