Effective Date: September 13, 2026
At Merchere, we ship our products worldwide. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
1. Order Processing
Orders are generally processed and prepared for shipment within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation with tracking information.
2. Shipping Rates
We offer standard shipping worldwide.
Our shipping rates are:
| Order Total | Standard Shipping |
|---|---|
| $30 or more | Free |
| Under $30 | $5 |
The same standard shipping rate applies to orders shipped within Pakistan and to international destinations.
We currently do not offer an express shipping option.
3. Estimated Delivery Times
After your order has been shipped, estimated delivery times are:
- United States: approximately 5–10 business days
- Other international destinations: approximately 6–15 business days
These are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the destination, local postal services, customs processing, weather, holidays, or other circumstances outside our control.
Please also allow the 1–2 business days processing time before the delivery period begins.
4. Shipping Origin
Orders are shipped from Pakistan.
Depending on the destination and local delivery network, your order may be handled by different postal or delivery carriers.
5. Order Tracking
All shipped orders include tracking information.
Once your order has been dispatched, we will provide you with a tracking number so you can follow the progress of your shipment.
You can also use our Track Order page to check your order status.
If your tracking information does not immediately show movement, please allow some time for the carrier to update its tracking system after the package has been accepted.
6. International Shipping and Customs
Merchere ships worldwide.
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Any customs duties, import taxes, VAT, or other charges imposed by the destination country are the responsibility of the customer.
These charges are not included in the product price or the shipping fee charged by Merchere.
Customs procedures and charges vary by country, and Merchere cannot control or predict the amount of any customs or import charges.
7. Delayed Deliveries
Although we work to ship orders promptly, delivery may occasionally take longer than the estimated timeframe due to carrier delays, customs processing, weather, holidays, or other circumstances beyond our control.
If your order has not arrived 5–7 business days after the estimated delivery timeframe, please contact us at:
Please include your order number so our team can investigate the shipment with the carrier.
8. Lost Shipments
If an order is confirmed as lost during transit, we will work with the shipping carrier to investigate the shipment.
When a shipment is confirmed as lost, Merchere will provide a replacement for the affected order, subject to product availability.
If the original product is unavailable, we will contact you to discuss an appropriate alternative resolution.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing your purchase.
If an order is returned, lost, or unable to be delivered because an incorrect, incomplete, or invalid address was provided by the customer, the customer is responsible for the resulting loss or additional shipping costs.
If you notice an address error after placing an order, please contact us immediately at inquiry@merchere.com. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.
10. Delivery Issues
If your package arrives damaged, contains the wrong item, or has another issue with the shipment, please contact us at inquiry@merchere.com as soon as possible.
Please include your order number and photographs of the package and/or product where applicable so that we can investigate and provide an appropriate resolution.
For damaged or incorrect products, our Refund & Return Policy applies.
11. Shipping Address and Delivery Responsibility
Once an order has been correctly addressed and handed to the shipping carrier, delivery is handled by the carrier and local postal services.
Customers should ensure that the provided shipping address is secure and able to receive packages.
Merchere is not responsible for delivery problems caused by an incorrect address, incomplete address, refusal to accept delivery, or other circumstances caused by the customer.
12. Contact Us
If you have any questions about shipping or your order, please contact our customer support team:
Merchere
Email: inquiry@merchere.com
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM PKT
Response Time: Within 1 business day
We are happy to help with questions about order processing, tracking, delivery, and shipping issues.