Effective Date: September 13, 2026
At Merchere, we respect your privacy and are committed to protecting the personal information you provide when you use our website or purchase our products.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.
By using merchere.com, you acknowledge the practices described in this Privacy Policy.
1. About Merchere
Merchere is an online apparel store based in Sargodha, Pakistan.
We design and offer fan-inspired T-shirts, shirts, hoodies, and other apparel to customers worldwide.
If you have questions about this Privacy Policy or how we handle your information, you can contact us at:
Email: inquiry@merchere.com
2. Information We Collect
We may collect information that you provide directly when you use our website, place an order, or contact us.
This may include:
Information you provide when placing an order
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Information necessary to process and fulfill your purchase
Information you provide when contacting us
If you contact our customer support team, we may collect the information you provide in your message, including your name, email address, order number, and details about your request.
Technical information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring pages
- Approximate location information derived from technical data
- Website usage information
The information collected may vary depending on your browser, device, and the features of our website that you use.
3. How We Use Your Information
We use personal information for legitimate business purposes, including to:
- Process and fulfill orders
- Process payments
- Send order confirmations and important order updates
- Provide shipping and tracking information
- Respond to customer support requests
- Handle returns, refunds, exchanges, and order issues
- Maintain and improve our website
- Understand how visitors use our website
- Detect and prevent fraud, abuse, and unauthorized activity
- Maintain website security
- Comply with applicable legal obligations
We do not use your information for unrelated purposes without an appropriate basis or your consent where consent is required.
4. Payment Processing
Merchere accepts credit and debit card payments through Whop, our payment processing provider.
When you make a purchase, payment information may be transmitted to and processed by Whop and other service providers involved in securely processing the transaction.
Merchere does not intentionally store customers’ complete credit or debit card numbers on its own website or servers.
Payment providers may process information according to their own privacy policies and terms.
You can review the applicable privacy information provided by the payment provider during the payment process.
5. Order and Shipping Information
To fulfill your order, we need to use certain information such as your name, shipping address, email address, phone number, and order details.
This information may be shared with service providers involved in processing and delivering your order, including shipping and delivery providers.
We only share information reasonably necessary to provide these services and fulfill your purchase.
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Cookies are small files that may be stored on your device when you visit a website. They help websites remember information, maintain functionality, understand how visitors use the website, and improve the user experience.
We may use cookies for purposes such as:
- Maintaining shopping cart functionality
- Keeping the website functioning correctly
- Remembering relevant website preferences
- Understanding website traffic and usage
- Improving website performance
- Supporting website security
We also use a cookie consent mechanism on our website where applicable.
You can control or disable cookies through your browser settings. Some cookies are necessary for certain website functions, and disabling them may affect your ability to use parts of the website.
7. Website Analytics
We use Google Analytics to understand how visitors interact with our website.
Google Analytics may collect information such as pages visited, approximate geographic information, device information, browser information, and interactions with the website.
This information helps us understand website performance, identify areas for improvement, and improve the shopping experience.
Google may process this information according to its own privacy policies.
8. Advertising and Marketing
Merchere does not currently use third-party advertising pixels such as the Meta Pixel or TikTok Pixel for tracking customers.
Our customer email address is primarily used for:
- Order confirmations
- Shipping and delivery updates
- Customer support
- Other communications directly related to your purchase or interaction with Merchere
If we introduce promotional email marketing in the future, we will provide appropriate options for customers to manage or unsubscribe from those communications where required.
9. Information Sharing
We do not sell or rent your personal information.
We may share information with trusted service providers when necessary to operate Merchere and provide services to you.
These may include:
- Payment processing providers
- Shipping and delivery providers
- Website hosting providers
- Website analytics providers
- Technical and security service providers
- Professional or legal advisers where necessary
- Government authorities or other parties where required by applicable law
For example, Hostinger provides hosting services for our website, and Whop processes payments made through our checkout.
We only share information that is reasonably necessary for the relevant purpose.
10. Website Hosting
Our website is hosted using Hostinger.
Information processed through our website may be stored or processed on systems operated by our hosting and technical service providers.
These providers may have access to information only as necessary to provide their services, maintain the website, or protect the security and reliability of their systems.
11. Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our website uses HTTPS/SSL encryption to help protect information transmitted between your device and our website.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
12. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete and maintain records of transactions
- Provide customer support
- Handle returns and refunds
- Maintain business and accounting records
- Resolve disputes
- Prevent fraud and abuse
- Comply with applicable legal requirements
When information is no longer reasonably necessary, we may delete or anonymize it, subject to applicable legal and operational requirements.
13. Your Privacy Choices and Rights
Depending on your location and applicable privacy laws, you may have rights relating to your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Request information about how your personal information is used
- Object to or restrict certain processing where applicable
- Withdraw consent where processing is based on consent
To make a privacy-related request, contact us at:
We may need to verify your identity before completing certain requests in order to protect your personal information.
14. Children’s Privacy
Merchere does not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us in a way that violates applicable requirements, please contact us at inquiry@merchere.com so we can review and take appropriate action.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
These websites operate independently from Merchere and may have their own privacy policies and terms.
We are not responsible for the privacy practices, content, or security of third-party websites that we do not control.
We encourage you to review the privacy policy of any third-party website before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or applicable requirements.
When we make changes, we will update the Effective Date at the top of this page.
We encourage you to review this page periodically to stay informed about how we handle personal information.
17. Contact Us
If you have questions about this Privacy Policy or how Merchere handles your personal information, please contact us:
Merchere
Location: Sargodha, Pakistan
Email: inquiry@merchere.com
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM PKT
Response Time: Within 1 business day